FAQsforClients

FAQs for Clients

Take a few minutes to browse our customer resources section, and discover the Avantpage difference!

How do you define excellent customer service? Is it a contact person who’s always available to take your calls and answer your questions? Instant access to needed information and resources? Point people who routinely go above and beyond what’s necessary and expected? Innovative technologies to streamline processes and procedures?

At Avantpage, we believe that customer service should offer all of the above … and then some. Our philosophy is simple: we treat each of our clients as if they were our only client – no matter the size of their budget or organization. Choose Avantpage, and you’re getting best-in-the-industry service, attention, and quality – every project, every time.

Collaboration

Avantpage assigns a dedicated translation team to each of our clients. These teams consist of a project manager, translators, editors, proofers, DTP engineers, and any other highly qualified translation or IT specialists. In addition, our VP of Customer Relations keeps in close contact with everyone involved throughout the project’s completion cycle. Collaboration between Avantpage team members and client contacts ensures that all project stakeholders are on the same page regarding project production, timelines, deadlines, and unforeseen changes.

Communication

Clear, honest communication is the cornerstone of great customer service. At Avantpage, we keep the communication channels open from initial consultation to project completion. Whether it is through web-based trainings, email messaging, phone calls, Skype, or face-to-face meetings, communication doesn’t stop until the project is complete.

State-of-the-Art Technology

By utilizing cutting-edge technologies and adapting them for use in the translation field, we’ve taken critical steps to ensure greater consistency, boost our linguistic service capabilities, and strengthen our project management systems. This translates into efficient project turnaround times, on-time deliveries, effective communication, enhanced online project tracking and monitoring, less rework and duplication, and lower costs.

Our Customers

Avantpage has made it a top priority to listen closely to customer needs, address concerns before they become problems, always offer more than we are asked for, and constantly be on the lookout for ways to offer more value, bigger benefits, and the best-quality translations in the industry.