I recently read a great article by Jim Hardy, McKesson Health Solutions, called, "Engage And Retain Health Plan Members With Online Tools," posted on Consumer Directed Health Care Solutions.
 
The list of what "Health plans should look to provide" presents an important picture of what health plan members can look forward to, some day, from their health plan's website.  The Pew and Deloitte statistics quoted are a poster child for "HELP!" and hope especially for those with chronic conditions.

The language translation world is a major area that provides constant improvement in health literacy,  member/patient satisfaction, and health plan ROI.  Having one place that  integrates all relevant medical information such as contained in the article's list is a terrific solution.  Even better if it can be understood by those who do not speak English or are more comfortable with a foreign language.
 
It's so important to increase the visibility of language service providers and underscore the important role we perform in the health care sector -- for the benefit of members and patients.

Michael Lattif, VP Business Development  
tel: 530.750.2040, ext. 7